In extremely cold temperatures, it is possible for poorly insulated or shallow water services to freeze. Customers would notice this through a drop in water pressure or there may be no water at all. It is also possible for the water meter itself to freeze, which can damage the meter.
If a frozen water service is suspected, call the County and a licensed water operator can help determine if and where the water service is frozen. If it is found to be on municipal property, we will proceed to thaw the service. If it is found to be frozen on private property, homeowners will have to contact a plumber to have the service thawed.
If the water meter has been frozen and is damaged a new water meter will need to be purchased from the County and installed by a licensed plumber.